HELP CENTER & FAQ
Frequently Asked Questions
Got questions about parcel delivery in Dubai, express courier timelines, rate calculation, or COD payouts? Find your answers here.
Our Same-Day Express Courier service guarantees delivery across Dubai within 4 to 6 hours from pickup time. For urgent documents, our express motorcycle riders can pick up within 30 minutes in central areas like Business Bay, Downtown, Al Quoz, and JAFZA.
Simply click on TRACK SHIPMENT ⭐ in the top navigation bar or enter your Air Waybill (AWB) number on our home page. You will get live GPS updates, checkpoint timestamps, driver details, and proof of delivery.
Shipping rates are calculated using Chargeable Weight—which is the higher value between actual weight (KG) and Volumetric Weight
(Length x Width x Height in cm) / 5000. Additional factors include origin/destination distance, delivery speed, COD fees, and 5% UAE VAT. You can calculate your exact cost anytime using our GET A QUOTE ⭐ page.
Yes! We specialize in e-commerce fulfillment with Cash on Delivery (COD) collection across Dubai and the UAE. Collected COD amounts are remitted directly to your company bank account twice a week.
We cover all 7 UAE Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Additionally, we provide international courier shipping to GCC nations (Saudi Arabia, Oman, Bahrain, Kuwait, Qatar) and over 200 countries worldwide.